Client Testimonials
“I reached out to SFiles to ask if an Alaskan lodge/water adventure was something they could advise & book for my husband, myself and a couple friend. After responding to a handful of key questions they needed for context and a few details, within two hours, I was email-connected to their partner expert Alaska agency, with whom we planned our trip with efficiency and the utmost professionalism. This “expert-connect” service is exactly what destination travel at the high-end requires and deserves.”
Cindy L, Virginia
“For very complex multi-leg, multi-faceted trips, we cannot more highly recommend SFiles. Every detail is pre-thought and executed behind the scenes. The email connection to each hotel/resort concierge pre-trip with the SFiles “hit list” assembled just for us of restaurants, galleries, shops & lesser known experiences in each place both saves time and greatly enhances our on-ground experience.”
John & Sharon L, Purchase NY
“Villa and Chalet rentals are what we like to do with our big family including twin four year olds; and have had some pretty bad experiences till we met Suzanne. We’ve rented three wonderful Villas via SFiles partners (Cap Ferrat, Costal Maine and Tuscany) Greece is next: Mykonos! Last winter, then this winter chalets in Verbier and Zermatt were sublime. We now trust any partner of SFiles knowing Suzanne has chosen to work with them.”
Darlene and Charlie P, London
“Each & every time I ask Suzanne where we should stay: anywhere in the world – she nails it. We end up at a hotel I’d never heard of, that is exactly right for us, for for that particular trip. We get there, and not only is there complimentary breakfast, a spa credit, a bottle of champagne in room: there’s always something more. We’ve been pre-confirmed upgraded to a suite and pre-confirmed 9am arrival to our room.”
Bryanna K, Greenwich CT
“This group has pull and connections! We’d never have gotten into the lodge they chose for us had it not been their partner‘s industry muscle and long-term relationship. SFiles and their agency partner put together this South Africa based safari and Cape Town stay for our family of twelve Holiday 2018. Every other group we had tried to work with prior was an entirely different level of acumen that Suzanne and her team possess. While we were there: quick responses with solutions & answers to our questions/ needs via email.”
Stephen & Ivy C, Villanova, PA
“Suzanne is her client so I believe its why she can relate so well. She’s started and sold two companies to multi-billion dollar businesses, has lived & traveled all over the world, is discerning and globally minded. In these last two years I’ve solely booked all my business and pleasure trips with SFiles, each has been exactly right for my / my family’s needs & each is planned with style and extra value-adds that even American Express Centurion doesn’t provide: on one recent trip I calculated $2,100 of extras in a six day period.”
Philippe C, Geneva Switzerland
“Every year the last three years, I send an email in June to book my solo detox-spa week in January of the following year. Within two-four emails: I’ve chosen the place, I receive my confirmation and every detail is arranged for me. They ask the right questions. Now I’m working down the shortlist Suzanne compiled for me based on the elements I loved of these three so I know where I’ll be headed for the next 4 years!”
Maryanne G, NYC
“Suzanne’s global contacts are impressive. Within two emails from hello, SFiles introduced me via email to correspond with their Latin America expert. Three emails and two phone calls later, our group was booked from pick up to airport and drop off back home 12 days later for a most amazing Galapagos and Peru experience I’ll never forget. I would not have known how to find this expert Latin America agency who planned & executed each detail! The same expertise (a different referral agency) occurred for India, and the same for our upcoming trip driving the California coast (a third expert referral agency).”
Walid R, Dubai
“I have fun vetting out ideas & concepts with Suzanne via phone, then seeing the options presented to me. She’s not a travel agent: she’s a creative, strategic thinker with an impressive knowledge of destinations and how to best experience them based on each client’s taste and needs. Whatever she doesn’t know herself, she finds out through her smart network.”
Jared G, NYC
“Suzanne “gets” where we like to spend and where we like to save. Because she asks the right questions and respects our needs. The value adds , including VIP airport service are better than any premium credit card I’ve used. We really appreciate SFiles selects and confirms with the property we’ll get exactly the room / suite we will most like, for example always ground floor direct beach access from our room if a resort; and if a city hotel, away from the elevator/ view doesn’t make sense for us to pay for as we’re never in room till dark!”
Jill and Ken F, Bernardsville, NJ
“Suzanne’s old-fashioned connect to the expert you need (no matter where in the world!) speak via phone (and email), have an authentic customized vision of what each trip should be for us if solo, and vastly different with the kids is exactly how we like to plan our own travel and build out our property clientele for La Verriere.”
Nicole & Xavier R, South of France
“My Husband and I were overwhelmed with the options where to take our girls out West on an extended summer trip. We had certain specific criteria and required a web of various geographies to be strung together for ease of getting from one place to the next. Suzanne asked all the right questions, distilledour needs and provided spot-on choices from which her planner then booked the trip of our and our daughter’s dreams.”
Eloise & Mark T, Singapore